Connect Greenweb SMS for order SMS
Send order texts through your Greenweb SMS account with one API token: where to generate it, how to test and what the errors mean.
What it is#
Greenweb SMS (greenweb.com.bd) is a Bangladesh SMS service. Jukto sends your order texts through your own Greenweb account, as non-masking texts. Masking is arranged with Greenweb support.
What you need#
- A Greenweb SMS account with some balance.
- An API token from the Greenweb panel.
Where to find your keys#
- 1
Sign in to the Greenweb panel
Open your Greenweb SMS panel.
- 2
Generate the token
Open the API token page and generate a token.
- 3
Copy the token
Copy it. You paste it into the API token field in Jukto.
What Jukto does#
- Your key is stored encrypted for this website only. After saving, only the last four characters are shown.
- Test connection reads your Greenweb balance. It sends no text.
- Only the API token is stored (encrypted). Greenweb answers for each number with a status, and Jukto shows it in the order as Sent or Failed.
- When it is on, every order event you switched on sends one text to the buyer's mobile number. Numbers written as 01..., +8801... or 8801... are accepted; anything else is not sent.
- The text is paid from your own Greenweb balance.
- Demo orders, POS orders and imported orders never send a text.
- Each text appears in the SMS list on the order page as Waiting, Sent or Failed, with a Resend button. The log keeps only the last four digits of the number and the length of the text, never the text itself.
- If the gateway says a second try may work (it could not be reached, or it had a problem on its side), Jukto tries again, up to three times in all.
Test and turn on#
- 1
Open the provider page
Go to Tools, open Integrations, choose SMS, then Greenweb SMS and press Set up (it says Manage once you have started).
- 2
Fill in the fields and save
Paste each value into the field with the same name, then press Save. A secret value is stored encrypted, and afterwards only its last four characters are shown.
- 3
Test the connection
Press Test connection. Jukto asks Greenweb SMS whether the saved values work and shows whether it worked and, if not, what Greenweb SMS answered. The test uses the saved values, so save first.
- 4
Choose the order texts
In Order SMS on the same page pick the language of the texts, switch each event on or off, edit the wording if you like and press Save. See SMS gateways for the events and the words you can insert.
- 5
Turn on
Press Turn on. Until then your website does not use it. Turn off stops it again and your saved values stay.
- 6
Send a test SMS to yourself
Press Send a test SMS to my number. The text goes to the mobile number of the owner. You can send up to 5 a day, and it appears in the activity log below once it is sent.
Common errors#
| What you see | What to do |
|---|---|
| The Greenweb API token is not accepted. | Generate a new token in the Greenweb panel, paste it and save. |
| Insufficient balance; top up your Greenweb account. | Add credit, then use Resend on the order. |
| Your Greenweb account or token has expired. | Renew the account or make a new token. |
| The platform server IP is not allowed in your Greenweb account. | Ask Greenweb to allow the address, or ask Jukto support for the address to add. |
| Greenweb: (a reason in Greenweb own words) | Greenweb sent a reason Jukto does not know. Read it, fix the cause in your Greenweb account and test again. |
| The SMS gateway could not be reached. Try again in a minute. | A short network problem. Test again after a minute. A real text is tried again by itself. |
| The mobile number is not a valid Bangladesh number. | The buyer wrote a number that is not a Bangladesh mobile. Nothing is sent; fix the number on the order if you can. |
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