Order SMS and email

Order messages go out at each step of an order from your own SMS or email provider account. Until you turn a provider on, buyers receive nothing.

The five events#

Order SMS#

1. 1

   Connect one SMS gateway

   Open Tools > Integrations > SMS and fill in the gateway's settings. Only one SMS gateway is on at a time; turning another on turns the current one off.

2. 2

   Open the Order SMS panel on that gateway page

   Choose the Language of the texts. English is one segment and cheapest; Bangla is unicode and takes two or three segments.

3. 3

   Switch each event On or Off

   Edit the English and Bangla text. Use the Insert chips for placeholders: buyer name, order number, total, your website name, tracking number, courier name and the order page link. The counter shows characters and segments.

4. 4

   Press Send a test SMS to my number

   Test SMS are limited per day.

5. 5

   Save

   The panel confirms Order SMS settings saved.

Order email#

1. 1

   Connect Brevo or Resend

   Open Tools > Integrations > Email. One of them sends order mail at a time.

2. 2

   Set the sender

   Fill Sender name and Sender email. The address must belong to a domain you verified at your provider, or the provider refuses the mail. Add Reply-to email if you want replies elsewhere.

3. 3

   Choose the language and events

   For each event edit the Subject and Message. The order table and a button to the order page are added below your text.

4. 4

   Check with Preview and Send test email to me

   The test goes to the email on your profile.

Only buyers who gave an email address get email.

See what was sent#

The order page lists the SMS and emails for that order with their state (Waiting, Sent, Failed) and a Resend button.

Common problems#

Next#

• SMS integrations
• The life of an order