Order confirmation and checkout settings
Choose whether new orders wait for you or confirm themselves, release stock of unconfirmed orders, let buyers cancel, and pause new orders.
These settings decide what happens to an order in its first hours. Find them in Settings > Checkout (Settings).
Before you start#
You need the owner account, or staff who may view and change settings. Without that permission the page is read-only.
Choose how orders are confirmed#
Under Order confirmation there are two choices:
| Choice | What happens |
|---|---|
| I confirm each order (recommended) | Every new order is To confirm until you call the buyer and press Confirm order |
| Confirm orders automatically | The order is confirmed as soon as the buyer places it |
Release stock that nobody confirmed#
Turn on Auto-cancel unconfirmed orders to cancel an order that stays To confirm for too long. The stock held for it goes back on sale.
- 1
Open Settings > Checkout
Find the card for unconfirmed orders.
- 2
Switch it On: cancel after a set time
Off means stock is kept until staff confirm or cancel.
- 3
Enter Minutes to wait
Whole minutes from 10 to 10080. For example 60 is 1 hour, 1440 is 1 day, 10080 is 7 days.
- 4
Save
The check runs about every 5 minutes, so a cancellation can come a few minutes late. Confirmed orders keep their stock until dispatch.
Let buyers cancel their own order#
Buyer can cancel online lets a buyer cancel from their order page for a number of hours after ordering (1 to 720). It works only while the order is not dispatched and not paid. Staff can always cancel.
Delivery charge and buyer details#
- Default delivery charge is used when no shipping rule matches. Rules by area live in the shipping settings.
- Ask for the district is needed when your delivery charge depends on the place.
- Email is required makes the checkout ask for an email.
Pause new orders#
Vacation mode (shown as Pause new orders) stops new orders while you are away. Turn it off to take orders again.
Common problems#
The auto-cancel minutes are refused.
Enter whole minutes from 10 to 10080. The buyer-cancel hours must be whole numbers from 1 to 720.
Does auto-cancel touch orders I already confirmed?
No. Only orders still waiting for confirmation are cancelled.
Where do I set the payment methods?
In Tools > Integrations > Payments. See Cash on delivery and Advance payment and online payment rules.
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