Orders
Order flow, payments, delivery, couriers and customer messages.
Order flow
- The life of an orderFrom the moment a buyer orders to delivered, returned or cancelled: every order status, who moves it, and how payment runs alongside.
- Order confirmation and checkout settingsChoose whether new orders wait for you or confirm themselves, release stock of unconfirmed orders, let buyers cancel, and pause new orders.
- Create an order yourselfEnter an order you took by phone, Facebook or in person, with stock and delivery handled like a website order.
- Find orders: tabs, filters and bulk confirmSearch by number, name or mobile, filter by payment, courier and date, and confirm many orders at once.
- Print an invoice or packing slipOpen a printable invoice for the customer or a price-free packing slip for your packer straight from the order page.
- Returns and refundsRecord the items that came back, put resellable stock back on the shelf, and log the refund you sent the buyer.
Payments
- Cash on deliveryThe default way buyers pay in Bangladesh: how COD orders are recorded, when to mark them paid, and where the money shows up.
- Manual payment (bKash, Nagad, Rocket, bank)Buyers send money to your own number or account and type the transaction ID; you check it in your wallet and mark the order paid.
- Payment gateways and how a payment is verifiedTake cards and wallets online through SSLCommerz, bKash, Nagad, Paystation or EPS. Jukto never trusts the browser return: it asks the provider itself.
- Advance payment and online payment rulesDecide what buyers can choose at checkout, ask for an advance, and set how long an unpaid online order waits.