Staff sign-in, Store ID and devices
How staff sign in with the Store ID, employee ID and password or a register PIN, and how you sign devices out.
Staff do not have their own email accounts. They sign in with a Store ID that belongs to your store, their Employee ID and the password you set.
Give staff their sign-in details#
- 1
Find your Store ID
Open Staff > Members. The Your Store ID card shows the 8-digit code with a Copy button.
- 2
Tell the person three things
The Store ID, their Employee ID and the password you set.
- 3
They sign in on the dashboard sign-in page
They choose staff sign in and enter the three details.
Register PIN#
For the register, a person can also sign in with the Store ID, their Employee ID and a PIN of 4 to 6 digits. That opens the register and their workspace only.
| Action | What happens |
|---|---|
| Set PIN | You choose a new PIN. Tell them the PIN yourself; it is never shown again |
| Remove PIN | The PIN stops working |
| 5 wrong PINs | The PIN is locked until the time shown; a new PIN unlocks it |
Devices#
A staff member can be signed in on a limited number of devices at the same time (the card says, for example, Active devices (1 of 2)). Signing a device out frees its place.
- 1
Open the member's panel
Find Active devices.
- 2
Press Sign out on a device
Or Sign out all devices and confirm. They can sign in again with their password.
Register sessions show Register only.
Common problems#
"This employee ID is already used in your store."
Choose another Employee ID.
"Password must be 10 to 128 characters."
Use a longer password.
The staff member says the PIN is locked.
Five wrong PINs lock it. Set a new PIN.
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